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Shipping Policy

Shipping Policy

Thank you for choosing us for your purchase! We are committed to providing a smooth and reliable shipping experience. Below are the details regarding our shipping policy for orders within Canada.

1. Order Processing Time

All orders are processed within 1-3 business days after being received. Please note that orders placed on weekends or holidays will be processed on the next business day. You will receive an email notification once your order has been processed and shipped.

2. Shipping Destinations

We currently offer shipping to all addresses within Canada. We are unable to ship to international addresses at this time.

3. Shipping Time

  • Estimated delivery time within Canada is 5-7 business days from the date of dispatch.

  • Delivery time may vary depending on your location, the courier service, and product availability.

  • Please allow up to 2 business days for orders to be processed, packaged, and dispatched from our warehouse.

4. Shipping Fees

  • For orders between $0.01 and $39.99 CAD, the shipping cost will be $5.49 CAD.

  • For orders of $40.00 CAD or more, we offer free shipping.

  • Shipping fees are calculated at checkout based on the total price of the order and the destination.

5. Shipping Methods

We partner with trusted and reliable carriers to ensure your order arrives on time. The shipping carrier will be chosen based on your location and the shipping method selected at checkout. Available carriers include Canada Post, FedEx, and Purolator.

  • Standard Shipping (5-7 business days)

  • Express Shipping (1-3 business days, available for an additional fee)

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to track the progress of your shipment until it reaches your doorstep. Please note that tracking information may take up to 24 hours to update after your package is dispatched.

7. Shipping Delays

While we strive to ensure that your order arrives within the specified time frame, unforeseen circumstances may cause delays. These can include:

  • Extreme weather conditions

  • High shipping volumes during peak seasons or holidays

  • Unexpected issues with the carrier

We recommend checking your tracking information for the most up-to-date status of your order. If your package has not arrived within 7 business days, please contact us, and we will assist in resolving the issue.

8. Customs and Duties

All customs duties, taxes, and any other applicable fees are included in the final price at checkout for orders shipped within Canada. There will be no additional charges for customs or duties once your order is processed.

9. Shipping Address Verification

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately after placing your order.

10. Order Modifications and Cancellations

Once an order is placed and processing begins, we are unable to modify or cancel it. Please double-check your order before submitting. If you need to make any changes, please contact our customer service team as soon as possible.

11. Damaged or Missing Items

If your order arrives damaged or you believe an item is missing, please contact us within 5 days of delivery. We may require you to provide photos of the damaged goods and packaging. We will resolve the issue by either sending a replacement or issuing a refund, depending on the situation.

12. Addressing Non-Delivery

If your package is marked as delivered but you have not received it, please check with your neighbors or contact the shipping carrier directly. If the issue persists, reach out to us, and we will assist in resolving the matter.

13. Unforeseen Shipping Issues

If there are any issues with your shipment that prevent delivery, such as incorrect addresses, unclaimed deliveries, or failure to retrieve the package from a local depot, we may charge for reshipment.

14. Delivery Restrictions

Certain locations may be subject to delivery restrictions based on the shipping carrier. If this applies to your area, we will inform you at checkout and work with you to arrange alternative delivery options.

15. Return to Sender Packages

If a package is returned to us due to an incomplete address, failure to claim the package, or failure to pay import duties/taxes, we will notify you to make arrangements for reshipment. Additional shipping fees may apply.

16. Holiday Shipping

During holidays, shipping times may be extended due to increased shipping volumes and holiday closures by carriers. Please plan accordingly and allow for extra time when ordering during peak seasons.

17. Lost Packages

We will assist in tracking down lost packages, but we are not liable for lost or stolen items once the package has been confirmed as delivered. It is recommended that you ship to an address where someone can receive the package directly.

18. Shipping to PO Boxes

We can ship to PO Boxes for most carriers, but some exceptions may apply. If you are unsure, please check with the carrier or contact our customer service team before completing your order.

19. Remote Areas

If you live in a remote area, please note that delivery may take longer than the standard estimated times due to the logistics involved. Our customer service team can provide more information on expected delivery times to your specific location.

20. Customer Support

If you have any questions regarding shipping, delivery, or tracking, feel free to reach out to our customer support team. You can contact us at service@oksanakhayretdinova.store, or call +1 (416) 555-0198. We are here to help!

Thank you for shopping with us. We look forward to delivering your purchase soon!