Return and Refund Policy
Return and Refund Policy
At Oksana Khayretdinova, we want you to love your purchase. If for any reason you’re not fully satisfied with your order, we offer a hassle-free return and refund process. Please read the details below for more information about how to return your items and receive a refund.
1. Return and Exchange Period
We offer a 30-day return and exchange period for all products purchased from our store. If you’re not satisfied with your purchase, you can return the items within 30 days from the date you receive your order for a full refund or exchange.
2. Free Returns and Exchanges
We want to make the return process as easy as possible. That's why we offer free returns and exchanges. If you need to return an item, we will cover the return shipping costs.
3. Conditions for Returns and Exchanges
To be eligible for a return or exchange, the items must meet the following conditions:
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The product must be in unused, unopened condition with all original packaging intact.
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If the product has been used or is damaged due to misuse, it may not be eligible for a return or refund.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for your refund to be processed and reflected in your account.
5. How to Return an Item
To initiate a return, please contact our customer service team at one of the following methods:
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Phone: +1 (416) 555-0198
Our team will provide you with a return authorization and instructions on how to return the product. Please ensure that the returned item is securely packaged to prevent any damage during transit.
6. Return Shipping
We will provide a prepaid return label to cover the shipping costs for the return. This label will be sent to you via email once your return is authorized.
7. Contact Us
If you have any questions or concerns regarding your return, please don’t hesitate to contact us using any of the following methods:
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Phone: +1 (416) 555-0198
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Address: 2877 Bayview Avenue, Toronto, ON M2K 2S3, Canada
8. Final Sale Items
Please note that certain items may be marked as final sale and cannot be returned or exchanged. These items will be clearly labeled on the product page.
9. Exchanges
If you wish to exchange an item for a different size or color, simply contact our customer service team, and we will assist you with the exchange process. We will ship the new item to you free of charge, and you can return the original item for a full refund.