FAQ

Frequently Asked Questions (FAQ)

1. What materials are your products made of?
   Our products are crafted from high-quality, sustainable materials like terracotta, natural linen, and cotton. Each item is designed with durability and eco-friendliness in mind, providing both beauty and function for your home.

2. Are your products food-safe?
   Yes, many of our products, such as our drinkware and serving pieces, are glazed with food-safe finishes and painted with non-toxic paints. Always check individual product descriptions for specific details.

3. How should I care for my products?
   We recommend handwashing most of our items, especially those with hand-painted designs or delicate finishes. For fabric items, such as cushions or linen covers, follow the care instructions on the product label to keep them looking their best.

4. Do you ship internationally?
   Currently, we only ship within Canada. We are exploring international shipping options, so stay tuned for future updates!

5. How can I track my order?
   Once your order has been dispatched, you’ll receive an email with a tracking number to monitor the status of your shipment.

6. Can I return an item?
   Yes, we accept returns within 30 days of purchase. To initiate a return, please contact our customer service at service@oksanakhayretdinova.store, and we will guide you through the process. Please ensure the item is in its original condition and packaging.

7. Do you offer gift wrapping?
   Currently, we don’t offer gift wrapping, but each of our products is beautifully packaged and ready to be gifted!

8. Are your items handmade?
   Yes, many of our products are handmade by skilled artisans, often from Indonesia, who bring their craftsmanship and cultural heritage into each item. These slow-made pieces are designed to stand the test of time.

9. How can I contact customer service?
   You can reach us via email at service@oksanakhayretdinova.store or call us at +1 (416) 555-0198. Our team is always ready to assist you.